1. Personal Information We Collect

In the course of providing housing brokerage and life-support services, we may collect: your name, contact details, and base or unit affiliation; passport, visa, residency, and Immigration Bureau documentation; guarantor and financial information needed for lease applications; family and dependent details, including information about children for childcare and school-search assistance; property, lease, and viewing preferences; and records of your communications with us.

2. Purpose of Use

• Rental, purchase, sale, lease negotiation, lease renewal, and property management services
• Relocation and life-support services — translation and interpreting, airport transport, cleaning, utilities setup, and move-in/move-out coordination
• Visa, residency, and Immigration Bureau support, and guarantor company coordination through TOYO MEIJI CO., LTD., our group guarantor company
• Childcare and school-search assistance, and Japan driver’s license conversion support
• Furniture, appliance, and vehicle rental arrangements
• Expense management and documentation for housing allowances and reimbursements
• Responding to inquiries, preparing quotations, and administering our 24/7 support line
• Marketing communications, only where you have given consent
• Compliance with the Act on the Protection of Personal Information, the Real Estate Brokerage Act (宅地建物取引業法), and other applicable Japanese law

3. Provision to Third Parties

To deliver the services you request, we may share relevant personal information with landlords, property owners, and their agents; our group guarantor company, TOYO MEIJI CO., LTD.; utility, cleaning, and repair providers; rental partners for furniture, appliances, and vehicles; our regional network partners in Taiwan; and government offices such as the Immigration Bureau or municipal city halls. We do not sell personal information, and we only share what is necessary for the purpose at hand or as required by law.

4. Safety Management

We apply appropriate technical and organizational safeguards to protect personal information against unauthorized access, loss, tampering, and leakage, and we limit access to staff who need it to perform their duties.

5. Disclosure, Correction & Suspension of Use

You may request disclosure, correction, or cessation of use of your personal information at any time by contacting us through the details below. We will respond promptly after confirming your identity.

6. Contact for Privacy Inquiries

Ritera Co., Ltd. (dba Affinity Housing) · 1F, 2271 Fussa, Fussa-shi, Tokyo 197-0011 · Tel: 042-513-5230 · via the contact form

Effective date: April 1, 2025.