How Ritera Co., Ltd. (dba Affinity Housing) collects, uses, and protects personal information in connection with housing, relocation, and life-support services.
Ritera Co., Ltd. (dba Affinity Housing) provides real estate brokerage, relocation, and life-support services for clients living in or moving to Japan, including members of the U.S. military community, their families, landlords, and other partners.
In the course of providing our services, we may collect your name, contact details, and base or unit affiliation; passport, visa, residency, and Immigration Bureau documentation; guarantor and financial information needed for lease applications; family and dependent details, including information about children when needed for childcare or school-search assistance; property, lease, and viewing preferences; and records of your communications with us.
We may collect personal information directly from you when you submit a housing request, contact us by email or telephone, complete an application, provide documents, visit our office, view a property, or communicate with us during the relocation, tenancy, property-management, or life-support process.
To deliver the services you request, we may share relevant personal information with landlords, property owners, and their agents; our group guarantor company, TOYO MEIJI CO., LTD.; utility, cleaning, and repair providers; rental partners for furniture, appliances, and vehicles; our regional network partners in Taiwan; and government offices such as the Immigration Bureau or municipal city halls. We do not sell personal information, and we only share what is necessary for the purpose at hand or as required by law.
Some services may require relevant information to be shared with our regional network partners outside Japan, including partners in Taiwan. Where such transfers occur, we take appropriate measures required by applicable Japanese privacy laws and limit the information shared to what is necessary for the requested service.
We apply appropriate technical and organizational safeguards to protect personal information against unauthorized access, loss, tampering, and leakage, and we limit access to staff who need it to perform their duties. Our information-security practices are described in our Information Security Policy.
We retain personal information only for as long as reasonably necessary to provide our services, comply with legal and contractual obligations, resolve disputes, and maintain appropriate business records. When information is no longer required, we securely delete or dispose of it in accordance with our internal procedures and applicable requirements.
Our website may use cookies or similar technologies where necessary for website functionality, security, or understanding website usage. Where analytics, advertising, embedded content, or other third-party technologies collect information through the website, we will use them in accordance with the applicable provider's terms and our privacy practices.
You may request disclosure, correction, or cessation of use of your personal information at any time by contacting us through the details below. We will respond promptly after confirming your identity and in accordance with applicable Japanese law.
We may handle information about children when it is necessary to provide childcare, school-search, housing, or relocation assistance requested by a parent or legal guardian. We limit such information to what is reasonably necessary for the service.
We may update this Privacy Policy when our services, technology, legal obligations, or privacy practices change. The effective date shown below indicates the version currently in effect.
Ritera Co., Ltd. (dba Affinity Housing) · 1F, 2271 Fussa, Fussa-shi, Tokyo 197-0011 · Tel: 042-513-5230 · via the contact form
Effective date: August 29, 2026.
