Our commitment to protecting the confidentiality, integrity, and availability of information entrusted to us by clients and partners.
Ritera Co., Ltd. (dba Affinity Housing) recognizes that information entrusted to us by military families, expats, landlords, and partners is a critical asset, and we are committed to protecting it throughout every stage of our brokerage, relocation, and life-support services.
We comply with the Act on the Protection of Personal Information, the Real Estate Brokerage Act (宅地建物取引業法), and other laws, regulations, and requirements applicable to our operations in Japan.
We apply physical, technical, and organizational safeguards — including access controls, secure storage, and secure disposal — to protect client and partner information against unauthorized access, loss, destruction, tampering, and leakage.
Access to personal and confidential information is limited to employees and contracted partners who require the information to perform their assigned duties. We aim to apply a need-to-know approach and to review access when roles or responsibilities change.
Documents containing personal information, including housing, identity, visa, guarantor, and financial records, are handled with appropriate care. Physical and electronic information that is no longer required is securely deleted, destroyed, or otherwise disposed of in accordance with our internal procedures and applicable requirements.
Staff and contracted partners — including our group guarantor company, TOYO MEIJI CO., LTD., and our rental and regional network partners — are expected to follow appropriate information-security practices and confidentiality obligations appropriate to the information they handle.
Where service delivery requires information to be shared with landlords, property owners, government offices, service providers, guarantor companies, or regional partners, we seek to limit disclosure to information necessary for the requested purpose and to work with partners subject to appropriate confidentiality and information-handling expectations.
In the event of a suspected or confirmed information-security incident, we investigate promptly, take reasonable steps to contain and remediate the issue, and notify affected parties and relevant authorities as required by law.
We periodically review this policy and our security measures to reflect changes in our services, technology, business operations, and the regulatory environment.
Questions regarding information security may be directed to Ritera Co., Ltd. (dba Affinity Housing), 1F, 2271 Fussa, Fussa-shi, Tokyo 197-0011, Tel: 042-513-5230, or through our contact form.
Effective date: August 29, 2026.
